Refund and Returns Policy

Refund & Return Policy – Axis Peptide Labs

Last Updated: September 24, 2026

We stand behind the quality of every product we ship. Every order is backed by our Purity Guarantee, described below.

1. Purity Guarantee

Every lot is third-party COA-tested and the measured purity for that lot is printed on its certificate. If any product fails to match its stated identity or purity, or arrives with a quality defect, you may request a full refund within thirty (30) days of delivery. This guarantee applies to all products, including single vials, sale items, and research bundles.

To keep this guarantee fair and sustainable, it is limited to one refunded order per customer. Additional or repeated refund requests, or activity we reasonably determine to be abuse of this policy, may be declined at our discretion. Original shipping charges are non-refundable.

To request a refund, email support@axispeptidelabs.com with your order number within the 30-day window. Approved guarantee refunds are returned in full to your original payment method, typically within 5 business days of approval. Orders paid by Cash App, Venmo or cryptocurrency are refunded to the same account or wallet, in the US dollar amount paid.

2. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, notify us within forty-eight (48) hours of confirmed delivery so we can resolve it quickly. Your claim should include your order number, a description of the issue, and photographic evidence. We will provide a replacement or a full refund.

3. Non-Delivery

If your order is not delivered due to an error on our part, or the carrier confirms the package was lost in transit, contact us promptly and we will provide a replacement or refund.

For assistance, contact: support@axispeptidelabs.com